Conscious karma (an easy way to make the world a better place)

After a rubbish customer service experience in a chain store, I could see two options: complain or do nothing. But then I came up with a third option...

It’s the middle of the summer holidays and I’m trailing my three kids around a rundown Somerset town centre looking for a shoe shop to replace my son’s school shoes that got so catastrophically covered in dog shit, they became unwearable.

We find a shoe shop and excitedly enter. There’s no one in there: amazing. We can do this quickly.

Except we can’t, be…